Privacy Policy

This Privacy Policy sets out how YONSTRON ("we", "us", "our") collects, stores, processes and shares your personal data when you browse our website, submit contact forms, request quotations, place orders or subscribe to our newsletter.

Our website and business target business-to-business (B2B) customers for frequency inverters, solar water pumps and related industrial automation products. This policy applies to all visitors, including users located within the European Economic Area (EEA), subject to the General Data Protection Regulation (GDPR).

1. Who We Are (Data Controller)

Data Controller: YONSTRON

Privacy contact email: privacy@yonstron.com

We are a company established in China. We do not appoint a Data Protection Officer (DPO). All privacy-related requests shall be sent to the email address above.

2. Personal Data We Collect

We collect two categories of personal information: information you actively submit, and information automatically gathered when you visit our site.

2.1 Data you provide voluntarily

Full name, job title, company name
Email address, phone number
Country / region, delivery and billing address
Information you write in contact-form messages, quotation requests and support tickets
Newsletter subscription status
Order-related information when you purchase our products

2.2 Automatically-collected technical data

IP address, browser type & version, operating system
Device information, language preference
Website pages visited, time spent, click-through behaviour
Cookies and similar tracking technologies (please refer to our separate Cookie Policy)

We do NOT collect sensitive personal data (racial origin, health information etc.) on this website.

3. Purposes & Legal Basis for Processing (GDPR Article 6)

We process your personal data for the following purposes:

a) To respond to your inquiries, prepare quotations, communicate about products and technical support.
Legal basis: Performance of pre-contractual measures (Art.6(1)(b) GDPR)

b) To process orders, deliver goods, handle after-sales service and warranty matters for purchased inverters, solar pumps and accessories.
Legal basis: Performance of contract (Art.6(1)(b) GDPR)

c) To send newsletters, product updates and marketing information, only if you have given explicit consent.
Legal basis: Consent (Art.6(1)(a) GDPR). You may withdraw consent at any time.

d) To analyse website traffic via Google Analytics 4, improve website usability and product offering.
Legal basis: Legitimate interest (Art.6(1)(f) GDPR), balanced against your privacy rights.

e) To comply with accounting, tax and other applicable legal obligations.
Legal basis: Legal obligation (Art.6(1)(c) GDPR).

4. Data Retention Period

Inquiry / quotation data: stored for 3 years after our last communication, then anonymised or deleted.
Completed order data: retained for the period required by applicable tax and commercial laws (normally 3-7 years).
Newsletter subscriber data: kept until you unsubscribe.
Website analytics data: stored in accordance with Google Analytics retention settings.

When retention period expires, your personal data will be securely erased or anonymised.

5. Third-Party Recipients of Your Data

We will not sell your personal data to third parties. We may share data with the following service providers acting as our Data Processors:

Payment service providers: PayPal, Stripe (for order payment processing; we do not store full credit-card details on our server)
Analytics provider: Google Analytics 4
Email service provider for newsletter delivery
Logistics / freight forwarders, only necessary to fulfil your order.

All processors are bound by data-processing agreements and are required to protect your personal information.

6. International Data Transfers

Our company and our IT infrastructure are located in China. When you use our website, personal data you submit will be transferred and stored outside of the EEA.

We take reasonable technical and organisational security measures to protect your personal data during cross-border transfer. By submitting your information via our website, you acknowledge this international data transfer.

7. Your Rights If You Are Located in the EEA / EU

Under GDPR you have the following rights:

Right to access a copy of your personal data we hold
Right to rectify inaccurate personal data
Right to erasure ("right to be forgotten") where applicable
Right to restriction of processing
Right to data portability
Right to object to processing based on our legitimate interests
Right to withdraw marketing consent at any time (unsubscribe link in each marketing email)
Right to lodge a complaint with your local data-protection supervisory authority if you believe your data-protection rights have been breached.

To exercise any of these rights, send an email to privacy@yonstron.com. We will respond within one month. We may verify your identity before processing your request.

8. Cookie Policy Reference

Our website uses cookies. Full details about types of cookies, purposes and how you can manage or reject cookies are available on our separate Cookie Policy page, accessible via website footer.

9. Website Security

We implement industry-standard technical and organisational safeguards to protect your personal data against loss, misuse or unauthorised access. No internet transmission method can be guaranteed to be 100% secure.

10. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. Updates will be published on this page with revised "Last Updated" date. Continued use of our website after publication means you accept the revised version.

11. Contact

For any questions regarding this Privacy Policy, please contact us at:
Email: privacy@yonstron.com